Pātai Auau
Frequently Asked Questions
We are located in Auckland, New Zealand. We make stickers locally in NZ. We ship custom made stickers all over New Zealand and overseas.
You can order directly online. You can easily select your stickers, quantities and sizes, email your artwork and then pay online securely. If you want to order heaps, need some help, or have a vinyl cut sticker to order, please contact us directly info@infinitecustoms.co.nz
Basically buy online, you can pay via Secure Credit Card payment on our website online or have the option of using Afterpay.
Contact us at info@infinitecustoms.co.nz, or reply to your email thread and we will sort you out. Dramas are no raruraru (problem) , and we will do our best to sort it asap! That’s one of the key benefits to working with a local Kiwi business.
If you contact us, we will send a digital proof (over email) outlining the size, quantity, stock and artwork for you to double check before we print. You will need to flick us an email back to confirm it is all correct and we are good to go.
If you order online, if there is any confusion on our end to what you want, then we will contact you with a proof to sign it off before we go ahead.
We use a freight system that will email you tracking details once your stickers have been scanned into the courier system. That email contains the tracking number, and contact details for your courier. For any questions about the delivery please contact the courier direct. If you hit a brick wall, please contact us and we will look into it but it is usually easier and faster for you to follow up with the courier directly yourself.
Listed below is a very general guide to how long it takes to make your stickers or signs. This may vary depending on the time of year, the size of your job and if the sky is falling down, such as COVID 19. If you have a specific deadline please let us know when making your enquiry!
VINYL DIE CUT STICKERS (DECALS) – 1-7 working days from payment to shipping, depending on the size of your job
DIGITAL STICKERS – Standard service is approximately 4-6 working days from payment to shipping or 1-3 working days using our urgent service (surcharge will apply)
PRESIZED STICKERS – 4-6 working days from payment to shipping
PAPER STICKERS – 2-3 working days from payment to shipping
CORFLUTE and ACM SIGNS – 2-5 working days from payment to shipping for digitally printed signs or 7-10 working days for screenprinted signs
PREMIUM SCREENPRINTED STICKERS (custom ordered, not available online) – 7-10 working days from payment to shipping
Send it all in to us and let us capture the correct format and setup accordingly. We will either use the best file, or we can redraw it for you and provide you the file for an artwork charge. We will contact you if there are any issues. We will be very clear on what will be the final print.
TERMS AND CONDITIONS
ARTWORK AND PROOF SUBMISSION
- If your artwork requires a proof, and you accept it, you agree that all responsibility for the content, including but not limited to spelling mistakes, low resolution artwork, incorrect stock selection or sizing is yours and yours alone. You agree to release infinitecustoms.co.nz, any person, contractor, employee or other company associated with infinitecustoms.co.nz from responsibility for any mistakes or omissions once you agree for us to proceed with printing.
- You agree to waive your right to a proof if you have purchased and made payment through our shop. We will attempt to contact you if we have any problems or notice any issues with your artwork at our discretion. If we decide to not contact you, this does not mean that we agree that your artwork submitted is of a high enough quality to print.
- Your confirmation of the proof of your artwork is also deemed as acceptance of personal liability and complete agreement that you, as an agent of a company or an individual will pay our invoice in full without exception, including any and all debt collection or other costs incurred when attempting to collect payment on the invoice, as per the fair trading act. Your must confirm over email that your proof is correct if you receive one. Payment is NOT confirmation to begin.